FAQs

Delivery

Can I request a specific delivery day & time for my blooms to arrive?

We deliver Tuesday through Friday between 9AM - 5:30PM, and while we don’t offer specific delivery time / day requests, our customized boxes are designed to promote flower health and keep your blooms fresh. There’s no need to be home, just let us know a safe space where we can leave your flowers in the delivery note section on your account.

Where do you deliver?

We currently deliver to: Vancouver, North Vancouver, West Vancouver, Burnaby, New Westminster, Port Coquitlam, Coquitlam, Port Moody, Pitt Meadows, Maple Ridge, Richmond, Surrey, Langley, Delta, Tsawwassen, White Rock, and the Greater Victoria Area.

What if I'm not in the delivery zone?

If your address isn't in our delivery zone yet, we can suggest having the box delivered to your workplace if it’s within our delivery zone, or having the box delivered to a friend or family member within our delivery zone.

When should I expect my order to be delivered?

We deliver Tuesday through Friday between 9AM - 5:30PM. Delivery days/times vary depending on your postal code, which you can see when you sign up for Bear’s Blooms. Our delivery system will send updates and notifications as your order is being processed and when it is out for delivery!

Do I need to be home to receive my delivery?

Our fresh flowers, custom boxes and the care we take with flowers are all designed to promote flower health. There’s no need to be home, just let us know where we can leave your flowers that is convenient for you. 

However, if you’re still having difficulty receiving your blooms, we suggest: 

  • Asking your concierge to receive the delivery for you.
  • Provide a buzzer or cell number on your account in 'Delivery Notes' that our driver can contact for remote access to your building and leave the box safely inside the building lobby, mailroom or your front door.
  • Have the blooms delivered to your work address.

My flowers didn’t arrive on my delivery day, what should I do?

Contact us! Pop us an e-mail and we’ll make it right.

Can I change the frequency of my deliveries?

Yes! You have access to your own completely customizable delivery schedule, up to 5 weeks in advance. You can make these changes in your manage deliveries page, or email our support team support@bearsblooms.com if you have any questions!


Your Account & Subscription

Can I turn off deliveries for a little while?

Yes, but we’ll miss you! You can opt out of the next 5 weeks of deliveries on your manage deliveries page for a short break, or you can suspend your account for a more permanent break. Just make sure to unsuspend your account when you're ready to receive deliveries again.

Can I cancel my subscription?

Yes! You can suspend your account anytime, there’s no catch. Just toggle the 'suspend account and all deliveries' switch on your account details page. A suspension deactivates your account and no orders will process unless you decide to reactivate it but you will still have access to order history and receipts.

I’m going on Holiday—how can I suspend my orders?

You have access to your own completely customizable delivery schedule, up to 5 weeks in advance. You can either turn off delivery on the dates you are away. Or if you are away for an extended period of time, simply suspend your account. It's easy to reactivate it when you return and want fresh flowers again.

Can I skip deliveries?

You bet! We are a no-commitment subscription so you can skip an individual week’s delivery anytime for any reason. Just make sure you opt out before Sunday at midnight for the upcoming week.

I can’t log into my account—what do I do?

Sorry to hear you cannot access your account! Our support team is standing by to assist you. Please email support@bearsblooms.com for further assistance.

Do I get to see a preview of the upcoming flowers?

We keep our Signature Bear's Pick Bouquet a surprise until delivery day. Since we buy exactly to order, our Bear's Pick depends on how many people subscribe that week. Local BC flowers vary in quantity and availability week-to-week so we listen to what you’re interested in and buy whatever looks best that week. However, we also have a beautiful variety of bouquets that are available to preview on our manage deliveries page.

How do I apply a refer-a-friend code?

A Refer-a-Friend code can be applied if you are signing up for a new Bears Blooms account. Simply enter your refer-a-friend code on the payment page and your discount will be applied. If you’re still having trouble or forgot to enter your code, contact our support team for assistance at support@bearsblooms.com

Can I get more than one box delivered?

Of course! Select quantity from drop down menu on the manage deliveries page to adjust the quantity of your delivery. If you’d like to send a box to another address on top of your regular delivery, see “How can I send a Bear’s Blooms box as a gift?”. You can receive or gift as many boxes as you want!

When do I need to opt in/out by?

Our service rolls over by Sunday at midnight for the upcoming week. Be sure to opt out by then if you want to skip your next delivery!

Is it possible to opt out of specific flowers?

Yes, we offer an ‘opt out’ of Lilies option for those of you with kitties at home or allergies. You can do this by logging into your account, heading to manage deliveries and clicking 'Edit Address and Delivery Frequency'. You will notice that the button to opt-out of Lilies will appear, make sure to click this if you don't want any in your order. This should be updated instantly, however, if you have any concerns or if the order has already been processed please reach out to our support team at support@bearsblooms.com and they can adjust this manually.

Can I add an address?

Yes! Just go into the manage addresses page and add a new address. You can have as many active subscriptions as you want.

Can I change my address details?

Yes! Just find the address you want to change in the manage addresses page and click 'Edit'.

How do I change my credit card details?


General

How does Bear’s Blooms work?

We deliver a fresh box of flowers each week for you to arrange into a stunning bouquet. We’re subscription with a twist, meaning you’re not locked in and can opt out whenever you want (before Sunday for the following week). We buy exactly to order meaning we waste 40% less than a traditional florist and can provide gorgeous new bouquets every week for a more reasonable price.

We also have a wonderful variety of products to choose from in addition to our fresh flowers, you can check them out on your manage deliveries page. Why not treat yourself or send the perfect gift to a loved one!

How long do your flowers last?

With proper care and placement, our bouquets will last a full week and often up to two weeks! They come in bud form, and are typically delivered within 24 hours of being cut. They reach their full beauty around day 3 or 4. Check out our tips and tricks page to get the most from your flowers or reach out to our support team at support@bearsblooms.com.

How much does the service cost?

The cost for our service starts at $39 per box. You have complete flexibility, you only pay for the weeks that you are opted in for.

Where can I find out more about this week’s Bear's Pick?

You can take a look at our catalog to see previous examples of our Bear's Pick bouquets. We also showcase pictures of our Bear's Picks on our Instagram and Facebook, so make sure to follow us on there!

How do I contact Bear’s Blooms?

Please send us an e-mail or reach out on social media! Whether it's a question, feedback or just a quick hello, we love to hear from you.

Can you collect my empty box?

We would love to! Just leave your box in your drop off location on your next delivery day. Most of the boxes come back to us in such great shape that we reuse them multiple times. Yay! for the environment!

How can you dry ship the flowers? Don’t they need water?

Because the flowers are so fresh and are grown locally, they spring right back when they’re placed in water. Most people don't know this, but when flowers are shipped internationally they’re all shipped dry!

My stems arrived but don’t look healthy, why?

Our blooms arrive at our warehouse in bud form, we then pack and dry ship them straight to your door. They will reach their full beauty around day 3 or 4. If they arrive looking a little tired, simply pop them in water and you will see them perk up again within 24-48 hours. Please note that some buds may start to open as late as 72 hours after being placed in water. Be sure to keep your blooms away from any ripening fruit, direct sunlight or in direct air flow of heating units.

Check our tips and tricks page for more information on how you can get the best from your flowers or reach out to our support team at support@bearsblooms.com.

If you notice your blooms are not responding as expected or something looks incorrect, please email the support team at support@bearsblooms.com. You must accompany your email with a photo of your full bouquet as well as any individual stems in order for the team to assess damage & quality concerns.

My Bear's Pick looks different than the one I saw online, why?

Our Signature Bear's Pick at $39 is a surprise arrangement bouquet that changes on a weekly basis. You will see and receive an assortment of colours with each delivery from a variety of stems. While we cannot guarantee what colours you will receive in our bouquet, the arrangement photo and videos are a general guide for what's to come, but not the exact bouquet you will receive.

Each bouquet is uniquely put together by our in-house florist team, who take great care with choosing complementary colour arrangements before packaging each box up.


Flower Care

How long should my flowers last?

Most of our bouquets last a full week! They come in bud form, and are typically delivered within 24 hours of being cut. They reach their full beauty around day 3 or 4. Make sure to use the flower food we send you and check out the ‘This Weeks Flowers’ page to get some tips.

What kind of vase should I get?

We’ve seen our flowers work in so many different vases! Some people split up their blooms into multiple smaller vases or mason jars. But our demos are done in a medium sized hurricane vase. Click here for more information on the vase we use.


Gifts

How can I send a Bear’s Blooms box as a gift?

We love sending gifts! There are two ways you can send one of our boxes to a friend. You can either add a second box to your address and hand deliver it, or you can just pop their address into your account as a new delivery address and we’ll take care of delivery.

Do I need a subscription to send a gift?

No, the only thing you need to send a gift is a Bear's Blooms account!

There are two ways you can purchase a gift:

  1. Through your account, by adding another address to your subscription, activating the weeks you wish to give flowers to the address. The option for a termination date will appear when sending a gift, this feature is useful if you don't want to go in and switch deliveries off at a later point. If you need any assistance with this please reach out to our support team at support@bearsblooms.com.
  2. Purchase a gift card here so your loved one can sign up for a Bear’s Blooms account on their own.

Can I include a note if I send a box as a gift?

We send your gift recipient an e-mail a few days before the delivery to let them know it's on the way. If you've written a gift note, this will only be included in the e-mail. Please note, any written notes will not be included in the box as we are unable to customize individual boxes.


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